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Excellence Riviera Cancún

Star Rating: 5 star

in Puerto Morelos, Riviera Maya, Mexico

TripAdvisor Traveller Rating

Excellence Riviera Cancún details

With its Mediterranean décor, reservation-free dining and sandy beach, the Excellence really cuts a dash for chilled-out luxury holidays.

This hotel has gone for a Mediterranean look. All white stucco, marble and tiles, it’s got lots of architectural and design flourishes that wouldn’t look out of place in Andalucia.

Rooms are a fusion of Mexican, Spanish and Moorish styles. Think heavy wooden bedsteads, bold artworks and earthenware urns teamed with a full line-up of 5-star accoutrements. In contrast, the Chez Isabelle restaurant is styled like a French chateau. Wood beams, regal dining chairs and gleaming wood floors work together to create a fitting setting for its gourmet French menus.

The Excellence has a reputation for thoughtful service, too. One of the good things about staying here is you don’t need to reserve its a la carte restaurants – you’ll get a table without booking in advance. So you’re free to choose between seafood, Asian, Italian, Mexican, Indian, French and a steakhouse however the mood strikes you on the day.

The same emphasis on choice extends to the facilities. However you want to relax, there’s pretty much something to fit. The lagoon pool comes with five other smaller ones, so there’s always a good sunbathing spot to be had. Or head for the spa for a dose of pampering. Housed in a wedding-cake annexe, it’s deluxe to say the least, with 16 different water treatments, steam baths and Mayan-inspired body scrubs.

All this said, the hotel’s real raison d’etre is the beach. This gorgeous slice of shoreline is the Mayan Riviera all over - creamy white sands, aquamarine seas and thatched parasols.


• On beach • 1.5km to Puerto Morelos village • 20km to Cancun airport

Transfer time

25 minutes

Swimming pool

• 6 pools, 2 heated in winter • 10 bars including swim-up bar & 2 palapa bars • Pool & beach waiter service • 3 whirlpool baths with ocean views and 2 next to the Spa gardens


• Buffet restaurant for breakfast and lunch, 1 restaurant for à la carte breakfast and 3 restaurants for lunch: • Deli New York style, pizza, pasta and grill style • 8 à la carte restaurants including fine Italian, pizza & pasta trattoria, Mexican, Asian, lobster house, Indian, steak & French gourmet • Lobster is not available at breakfast or lunch


• Daily activities • Kayaks • Snorkelling • Sailing • Windsurfing • Introductory scuba lesson • Aqua aerobics • Water polo • Tennis • Yoga • Jogging • Dance lessons • Beach volleyball • Beach football • Basketball • Football • Bicycles • Archery • Rifle shooting • Fully-equipped fitness centre with state-of-the-art equipment • Spanish lessons • Billiards • Darts • Board games • Table tennis


• Daytime & evening entertainment • Theme nights • Piano bar • Comedy club

Other facilities

• Non-motorised watersports including sailing, windsurfing, sea kayaks and snorkelling • 24-hour room service • Welcome cocktail • The following facilities are not included in your All Inclusive package: • Shopping galleria • Laundry service • Florist • Marine spa circuit with swim-in entrance • Beauty salon available • PADI approved scuba diving school • Deep sea fishing • Golf nearby • Private tennis lessons available

Bookings for under 18s are not accepted here.

Room facilities

All rooms have air-conditioning, whirlpool bath, satellite TV, CD/DVD player, radio alarm clock with iPod connection, telephone, internet port, minibar with snacks, water, sodas, domestic beers and juices, tea/coffee making facilities, iron and board, hairdryer, pillow menu, turn-down service, service box for discreet room service and spa or pool view. Standard rooms are Junior suites and have 1 king-size or 2 double beds.

We also offer Swim-Up Junior Suites, Ocean-view Junior Suites and Excellence Club Oceanfront Junior Suites - with access to Excellence Club extra services.

Swim-up Junior Suites sleep up to 3 adults with a double and a single bed.

Ocean View Junior Suites sleep up to 2 with a king-size bed and sea view.

Excellence Club Oceanfront Junior Suites have a king-size bed, sea views, indoor and outdoor whirlpool baths, private check-in and check-out, late check-out and early check-in subject to availability, concierge service from 07:00 to 23:00, private lounge with internet access, buffet and bar service, access to private beach area and Excellence Club pool with whirlpool bath, daily newspaper, beach bag for use during your stay, shoe shine service, daily fruit basket, fresh flowers upon arrival and in-room liquor dispenser with upgraded minibar and upgraded room service menu.


440 suites



Official rating:

5 Star

Special Offers

Complimentary Honeymoon or Anniversary package; basket of fruit in room upon arrival, bottle of sparkling wine, one special romantic dinner, rose petals in room upon arrival, special turn down service, champagne breakfast in bed - once per stay; reservation must be made in advance with concierge, 15% discount on Spa treatments. Guest must request this at time of booking and will be required to present a copy of the wedding certificate at time of check in.
Upgraded "Excellence Honeymoon Package" is available at a supplement and includes: Couples' massage, sparkling wine, private beachfront dinner - once per stay, rose petal bath with essential oils and candles and a surprise gift.

All Inclusive

Ultra All Inclusive
• Full Board meals • Snacks • Domestic and premium brand alcoholic and non-alcoholic drinks • Activities as listed • Entertainment as listed • Other facilities as indicated • Facilities that are not part of your All Inclusive package may incur extra local charges - please see the A-Z Guide

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